Contact & Comment Page

Contact Us, Suggest a Correction or Ask for Help

Please use this page if you have a question, need some help, or spot something on The Probate Department which needs correcting or updating.

Ask for help

If you are dealing with a death, probate, an estate, an executor problem or Inheritance Tax issue, tell us briefly what you need help with.

We cannot provide individual legal or tax advice through a general website enquiry, but we may be able to point you towards useful information or suitable professional help.

Suggest a correction

Probate, tax and government procedures change, and with a large website there will occasionally be something which needs updating.

If you spot an error, an outdated link or something which could be clearer, please tell us. It is genuinely useful.

Ask a question about one of our pages

If your question relates to a particular page, please mention the page title or copy its web address into your message.

Useful questions may also help us improve the page for future visitors.

Send us a message


Please don’t send passwords, bank details, National Insurance numbers or other highly confidential information through this form.


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6 thoughts on “Contact & Comment Page”

  1. Claudia Nestola

    Could you please let me know the answer to the following question which is urgent
    1. If I apply for a grant of probate through the Oxford district probate registry, will the Oxford district probate registry issue the grant or could a different district probate registry issue the grant for the application I make to Oxford?

  2. I have searched and found the Probate document I need.
    I have paid my £16.
    I have an email, to tell me it’s ready for download.
    But how?
    How do I download it?

    1. After receiving the email, you usually need to log back into your GOV.UK Probate Search account, find your order in “My Orders” or “My Wills”, and click the link to download the PDF document (grant and/or will) within 31 days before it expires. The initial email confirms your order, not that it’s ready; the second email signals availability, then you log in to access and save the file.
      Step-by-Step Guide to Downloading:
      Check Your Inbox (and Spam): Look for the second email from HM Courts & Tribunals Service (HMCTS) stating your order is ready to download.
      Log In: Go to the GOV.UK Probate Search sign-in page.
      Find Your Order: Navigate to the “My Orders” section or “My Wills”.
      Download: Click the link for your grant/will; it will open as a PDF.
      Save Immediately: Download and save the PDF to your computer; it’s usually available for 31 days.
      Troubleshooting:
      If it says “Pending”: It’s not ready yet; check back daily.
      If it won’t open: Ensure you have a PDF viewer like Adobe Reader.
      If you have issues: Contact contactprobate@justice.gov.uk or call 0300 303 0648.

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